The short answer
If you chose Apple’s Hide My Email option during Spotify signup, your Spotify login is not tied to your everyday Apple ID inbox. It is tied to a randomly generated forwarding address that Apple created for that app.
When a user hides their Apple email during Spotify signup, Apple supplies a unique random forwarding address. Source
That single fact explains most of the confusion owners hit later: password-reset mail does not arrive where they expect, and the email field on the Spotify login screen does not accept the address they remember.
Why the reset email seems to vanish
When you request a Spotify password reset, Spotify sends the message to the address on the account. If that address is a relay, the message goes to the relay, not directly to your normal inbox. Whether it then reaches you depends on the relay still being active and on Apple forwarding it to the Apple ID inbox you control.
This is why the reset flow can look broken when nothing is actually wrong with Spotify. The usual cause is entering the wrong address in the reset field.
Spotify says to use that generated address when requesting a Spotify password reset for the Apple-created account. Source
Step-by-step: locate the address and reset the password
- Identify which login you are trying to recover. If you have more than one Spotify account, confirm which one was created through Apple sign-in. Resetting the wrong account wastes a reset and can confuse later steps.
- Look on the Spotify account page first. If you can still open the account in a browser or app where you remain signed in, the account page shows the email address associated with it. Copy it exactly.
- Check the Apple side if you cannot sign in. The address Apple shared with Spotify is listed in your Apple account’s app-sign-in settings. Use the entry for Spotify rather than guessing from memory.
An owner can check the Spotify account page or their Apple account’s app-sign-in settings for the address shared with Spotify. Source
- Confirm you can receive mail at the Apple ID inbox that the relay forwards to. Send yourself a test message from another address and wait for it to arrive. Do this before you start the reset, not after.
- Request the Spotify password reset using the relay address, not your personal email and not a remembered alias.
- Open the reset link promptly and set a new password you control. Store it somewhere you can retrieve it later.
- Sign in and confirm access before changing anything else about the account.
Decision table: which address goes in the reset field
| Situation | Address to enter | Why |
|---|---|---|
| Account created with Hide My Email | The generated relay address Apple shared with Spotify | Spotify sends the reset to the address on the account |
| Account created with a normal email | That email address | No relay is involved |
| You are unsure which was used | Check the Spotify account page or Apple app-sign-in settings first | Guessing produces failed resets and no useful signal |
| Relay address found but no mail arrives | Verify forwarding to your Apple ID inbox before retrying | A reset you cannot receive is not a reset |
Keep the relay active until access is confirmed
Do not disable the relay address before you can receive mail through it and have signed back in successfully.
Treat these as ordered, not optional:
- Receive a test message through the relay.
- Complete the password reset.
- Sign in to Spotify with the new password.
- Only then decide whether to change how the account receives mail.
If you disable the relay first, you remove the only delivery path for reset mail while you still need it. That turns a solvable problem into a locked-out account.
Failure paths and what they mean
- Reset requested but no message. Re-check that you entered the relay address exactly, including any part you may have mistyped. Then confirm forwarding is reaching your Apple ID inbox.
- Message arrives but the link is stale. Request a fresh reset rather than reusing an old link.
- You cannot find the relay address anywhere. Stop guessing. Without the address on the account, repeated reset attempts will not help; work from the Spotify account page or the Apple app-sign-in settings instead.
- You are not sure the account is the right one. Confirm the login before changing the password, so you do not lock yourself out of a second account by mistake.
What this method does not tell you
Finding the relay address confirms which address Spotify has on file. It does not by itself prove who controls the account, and it does not recover an account whose relay has already been deleted on the Apple side.
A relay address is also not a complete record of every place your email has been used. It answers one question: what address did Spotify receive?
Next step
If your goal is broader than this one account, the related task is mapping which services received an Apple relay address in the first place. Continue with the guide on finding accounts that use Apple Hide My Email to build that list before you change or retire any relay address.